Shipping & Refund Policy

Shipping

Please note that we do not ship daily. Orders can be expected to ship within 3 up to 10 business days from the date of purchase. You will receive an email as soon as your order is packaged and being worked on. Bouquet of Basil Herbals is a one woman business, we are not Amazon fast but promise every second you wait is worth it. ✨

Refunds

We're unable to offer returns or refunds unless there's a defect or an error on our end — in which case, please reach out within 14 days with a photo and we'll take care of it.

For damaged shipments, claims are handled directly through USPS.

• Priority Mail insurance: Because we ship through Pirate Ship, all domestic Priority Mail and USPS Ground Advantage labels/services include $100 of free built-in insurance coverage from USPS.

• File USPS insurance claims with USPS: To process a claim for a USPS-insured service, such as a Ground Advantage, Priority Mail, you’ll need to file the claim directly with USPS at https://www.usps.com/help/claims.htm. You will need your tracking number, photos of the box damage, and shipping label ready.

• Missing package? Please reach out by emailing michelle.mansfield-hom@clinicalherbalism.com, so we can file a USPS claim on your behalf. Once submitted, we’ll happily replace your order on an honor system.