Frequently Asked Questions

Your Order

  • Yes! You can save on shipping by selecting “Local Pickup” when checking out on your order! Be sure to select ‘Other Payment Methods’ below the Apple Pay button to be able to do Local Pickup.

    Once your order is complete, you will receive an email with the address for pickup!

    Disclaimer: If you’re outside the Denver Metro area, we kindly recommend choosing shipping. Orders not picked up within one week are not eligible for replacement. As many of our products—especially herbal shrubs and syrups—are perishable, they cannot be replaced.

  • We're unable to offer returns or refunds unless there's a defect or an error on our end — in which case, please reach out within 14 days with a photo and we'll take care of it.

    For damaged shipments, claims are handled directly through USPS.

    • Priority Mail insurance: Because we ship through Pirate Ship, all domestic Priority Mail and USPS Ground Advantage labels/services include $100 of free built-in insurance coverage from USPS.

    • File USPS insurance claims with USPS: To process a claim for a USPS-insured service, such as a Ground Advantage, Priority Mail, you’ll need to file the claim directly with USPS at https://www.usps.com/help/claims.htm. You will need your tracking number, photos of the box damage, and shipping label ready.

    • Missing package? Please reach out by emailing michelle.mansfield-hom@clinicalherbalism.com, so we can file a USPS claim on your behalf. Once submitted, we’ll happily replace your order on an honor system.

  • Please reach out by emailing michelle.mansfield-hom@clinicalherbalism.com, so we can file a USPS claim on your behalf. Once submitted, we’ll happily replace your order on an honor system.

  • With small-batch releases come a high volume of orders, and we’re so grateful for every one. If we’re able to combine orders, we will—and we’ll refund any excess shipping. Otherwise, orders will ship separately.

    Please reach out as soon as possible (within 1–2 days of placing your order) at michelle.mansfield-hom@clinicalherbalism.com.

  • Bouquet of Basil Herbals is a one-woman show and I always try my best to be as quick as possible but will never be Amazon fast! Please allow 3 up to 10 business days for your orders to ship. Thank you for your patience and understanding. 🫶

  • Please send us an email, and we'll see what we can do for you. We may have to invoice you additional shipping surcharges to make this happen! If you want to know by how much, please email us at: michelle.mansfield-hom@clinicalherbalism.

    Also, you may be assessed additional taxes and duties when your shipment clears customs.

Our Products

  • Each product listing has an option to enter your email for restock notifications. Sign up for the waitlist and when it comes back in stock, you will be promptly emailed.

    All of the medicines that are not seasonal ones are restocked regularly. All of our herbal products are made in small batches, with an emphasis on using organically grown herbs from either my garden or trusted growers and ethically wildcrafted herbs from the local region.

    If you have a favorite, specific product you were hoping to get, please reach out to us by emailing: michelle.mansfield-hom@clinicalherbalism.com. If time and resource allowing, I will be happy to see what I can do to restock your favorites!

    We follow the land’s rhythm, and thus, we will not always be able to meet the demand for our offerings. We restock products when we are able.

  • Bouquet of Basil Herbals is a one woman business, with every herbal medicine made by hand in a small private apothecary office located in Wheat Ridge, Colorado.

  • To preserve the integrity and potency of the herbal medicines, store away from heat, harsh light, and direct sunlight. For the most transformative experience, we recommend using each product within six months of opening.

  • Each herbal medicine is encapsulated in recyclable glass, metal tins, or reusable Kraft ziploc bags (which should be disposed of in the trash after use but we encourage you to reuse whenever possible as it has an airtight seal).

    We are actively seeking tea packaging that is commercially compostable; however, at this time, there are no options available that are suitable for backyard composting.

    Our shipping materials are plastic-free whenever possible and designed to be recyclable or reusable. If plastic is present, it has been repurposed from recycled materials. We encourage you to reuse what you can 🌿

  • The shelf life of our herbal, medicinal products largely depends on the type of product they are:

    • Dried Herbal Teas: When stored properly, dried herbs can last up to 3 or more years but we recommend using it up within one year from purchase for maximum potency and best experience.

    • Tinctures: Up to 5-7 years (I’ve found some tinctures from being hid away for years to be as potent as they were when I first made them) but for maximum potency and experience, I would recommend using it all up within one year from purchase.

    • Glycerites: Up to 2-3 years.

    • Herbal Syrups: Up to 6 months from purchase. Best stored in the refrigerator immediately upon arrival or purchase.

    • Herbal Shrubs: Up to 2 years from the date of purchase. Best stored in the refrigerator immediately upon arrival or purchase.

    • Herbal Salves: Up to 2 years.

    • Herbal Infused Oils: Up to 1.5 years (Our oil bases are organic and unrefined, contributing to their freshness and how they perish).

    • Herbal Honeys: Up to 3 years when stored properly (Is in an airtight packaging, out of heat & direct sunlight).